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Starter

Help Customers Self-Serve Themselves
$99
per month
  • Up To 5 Users

    A user represents a knowledge base contributor or viewer (if it's an Internal knowledge base).

    You can always upgrade for more users by switching to our other plans.

  • Custom CNAME

    Make your knowledge base even more accessible by hosting it on your own subdomain/custom CNAME.

  • HTTPS/SSL

    All our knowledge bases are encrypted with SSL and we also support uploading customer SSL Certs for when hosting on your subdomain.

  • External Knowledge base

    Allow your customers to self-help themselves with an external knowledge base.

    Publish content that is globally available, unlike our other plans, where you can even restrict it just for your team.

  • 20 + Amazing Themes

    We've helped thousands of companies scale their support and know how big of an impact a good design can make.
    Jump start your knowledge base by using one of our 20 amazing knowledge base themes.

  • Instant Help Widget Integration

    Provide support to 2x more customers. With the Helpjuice Swifty Widget, you can enable customers to access content from your knowledge base, wherever they are, by using the widget.

    Learn More About Swifty.

Team

Help Your Team Collab Faster With an Internal Knowledge Base.
$199
per month
  • Up to 25 Users

    A user represents a knowledge base contributor or viewer (if it's an Internal knowledge base).

    You can always upgrade for more users by switching to our other plans.

  • External & Internal Knowledge Base

    Allow both your customers to self-help themselves, aswell as your team to have access to Internal-only content segregated by your team, or even individual members of your team.

  • Single Sign on

    Use your own Identity provider to authenticate your users.

  • 5 Hot Integrations
  • User Groups

    Cluster many users into one group, and assign different privileges based off the group. Get advanced analytics on that group.

  • Searchable Attachment

    Upload PDFs, XLS, DOC and other files, and Helpjuice will auto-index them and include them as part of your knowledge base search results!

  • Article Versioning

    Create multiple versions of the same article within 1 click. We also support revisions and seeing the difference between each version and revision.

Essential

Internal & External Knowledge Base For Growing Companies
$299
per month
  • + Includes all Team Features
  • Up To 60 Users

    A user represents a knowledge base contributor or viewer (if it's an Internal knowledge base).

    You can always upgrade for more users by switching to our other plans.

  • External & Internal Knowledge Base

    Allow both your customers to self-help themselves, aswell as your team to have access to Internal-only content segregated by your team, or even individual members of your team.

  • Single Sign on

    Use your own Identity provider to authenticate your users.

  • 5 Hot Integrations
  • User Groups

    Cluster many users into one group, and assign different privileges based off the group. Get advanced analytics on that group.

  • Searchable Attachment

    Upload PDFs, XLS, DOC and other files, and Helpjuice will auto-index them and include them as part of your knowledge base search results!

  • Article Versioning

    Create multiple versions of the same article within 1 click. We also support revisions and seeing the difference between each version and revision.

Enterprise

For more than 100 Users, cloud/on-premise, and tons of other features
Contact Us
for pricing
  • + Includes all Essential Features
  • Up To ___ Users

    A user represents a knowledge base contributor or viewer (if it's an Internal knowledge base).

    You can always upgrade for more users by switching to our other plans.

  • SSO/LDAP

    Use your own Identity provider to authenticate your users. We support SAML/SSO aswell as LDAP.

  • Extreme Customization

    We will customize your knowledge base to your desire, this includes visual aswell as functional thanks to our advanced markup templating system

  • SLA

    We offer a 99% SLA Guarantee on all plans, and our Enterprise plans go even further.

All Plans Include

Fullstory logo Gumroad logo Nginx logo zoominfo logo Hertz logo Phillips logo zoominfo logo

What Others Say About Us

Read what our customers say about helpjuice

Richard
Richard H.
Director of Marketing
One Legal Logo
5/5
Overall

Quick to get set up, easy to use, and great support!

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize.

Helpjuice provides the best of both worlds - an easy-to-use interface for people to add/edit articles, and, the flexibility to completely customize the site.

Richard
Richard H.
Director of Marketing
One Legal Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but - if you want it - you can access the entire backend and customize your site to your specifications.

Cons: It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

Overall: The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds - an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

Austin Perry
Austin P.
Training Manager
Alarm.com Logo
5/5
Overall

Helpjuice has fit our internal knowledge base needs

Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide.

This software has increased our employee productivity by giving them direct access to the resources they need...fast!

The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet.

Austin Perry
Austin P.
Training Manager
Alarm.com Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Comments: Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast! The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet.

The Helpjuice team has been great about helping us design our site to fit our needs. As with everything there have been a few minor bumps, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company.

My advice to anyone looking at Helpjuice as a potential solution - take the opportunity to allow them to walk you through their software and check out a few of their client sites. Helpjuice isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Manoj
Manoj J.
Chief Strategy Officer
Reservations.com Logo
5/5
Overall

Easy to use, Practical, and Effective

Set up was easy and the Helpjuice team was prompt with customization requests.

Intuitive interface. Makes it easy to create and deploy a rich content library.

Excellent customer service!!!

Manoj
Manoj J.
Chief Strategy Officer
Reservations.com Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: Set up was easy and the Helpjuice team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service

Cons: Editor can have more features but the company is making good progress with additions / improvements.

Christina
Will S.
Software Engineer
Teem logo
5/5
Overall

Helpjuice is a perfect Help Center service

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well.

Will
Will S.
Software Engineer
Teem  logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Ginger
Ginger J.
Co-Owner
WebPunch Logo
5/5
Overall

Great software & Wonderful Customer Support

We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Ginger
Ginger J.
Cofounder
WebPunch Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

Cons: We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.

Tyler Cooper
Tyler C.
Director of Client Services
Versature Logo
5/5
Overall

Excellent Knowledge Base Platform

It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.
It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Tayler Cooper
Tayler C.
Director of Client Services
Versature Logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

Cons: The ability to edit articles from their published URL. I believe this is actively being worked on.

Overall: It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

Steve Rice
Steve R.
Criminal Defense Attorney
Steve Rice Law logo
5/5
Overall

Zendesk to Helpjuice for knowledge base excellence

I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice.

It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer.

Steve Rice
Steve R.
Criminal Defense Attorney
Steve Rice Law logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Comments: I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

Jacob
Jacob E.
Manager, Client Support
State Farm logo
5/5
Overall

Easy to use, great service, worked for exactly what we needed it for

Service has been responsive and excellent.

Helped us make updates, and the software is also very easy to use with many features.

Best available Knowledge Base for the money.

Jacob
Jacob E.
Agent Intern
State Farm logo
Ease of Use
Customer Support
Features and Functionality
Value for Money

Likelihood to Recommend:

satisfaction
Not Likely Extremely Likely

Pros: Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

Cons: None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.

What New Customers Usually Wonder

Read the most frequently asked question of companies before they sign up for Helpjuice.

How do I implement Helpjuice?

There are TWO ways to implement Helpjuice: Javascript Embed & Customized Fullpage. The JS embed version is one line of code, and just works fine (although isn't SEO friendly). However, the Customized option (which comes with free expert customization help from Helpjuice) looks a lot more like YOUR website and is more SEO friendly.

What are users?

Whether you'd like to invite your colleagues to contribute articles to your knowledge base, or use your knowledge base for internal purposes, Helpjuice Users are authorized users who you can add to have permission to access your KB. Right out of the box, we support 4 different levels of access: Administrator, Collaborator, Draft Writer, Viewer.

Can I customize the Knowledge Base?

Yes, we give you full access to the HTML! Not only can you customize it any way you'd like, but Helpjuice will even Help you with customization - all part of our pricing.

Can I self-host it?

Yes, please contact us via success@helpjuice.com for this.

Do you support multiple languages?

Yep, we support up to 20 different languages per knowledge base. It's all controlled via your account, with one click switching between languages, and requires us enable it. Please contact Helpjuice if you'd like for us to walk through the feature & help you get set up.

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